What is the initial step when a complaint is filed with the real estate commission?

When a complaint is filed with the real estate commission, the initial step involves formally recording the complaint and documenting the relevant circumstances surrounding it. This procedure is essential as it lays the groundwork for any subsequent actions, including investigations or hearings. By meticulously documenting the details of the complaint, the commission ensures that there is a clear record of the allegations made, which can be used to assess the validity of the complaint and guide the next steps in the process.

This initial step does not immediately initiate a formal investigation, which typically occurs after the complaint has been reviewed and determined to have sufficient grounds for further examination. It also does not imply that the complaint will be dismissed or that the accused licensee will be notified right away, as those actions depend on the outcomes of the initial assessment. By starting with this formal documentation, the commission establishes a fair and organized approach to handling complaints within the real estate industry.