What must a broker do if they receive a complaint about a fellow agent?

When a broker receives a complaint about a fellow agent, the most appropriate and responsible action is to report the complaint to the Wyoming Real Estate Commission. This requirement exists to ensure that any potential violations of real estate laws or regulations are addressed appropriately by the governing authority.

By reporting the complaint, the broker guarantees that the issue is investigated under the oversight of the appropriate regulatory body. This helps maintain a standard of conduct within the real estate profession and protects the interests of all parties involved, including clients and other agents. In addition, the commission has the authority to take necessary actions based on the findings of the complaint, ensuring accountability in the profession.

Handling complaints internally or contacting the agent directly may not address the seriousness of the issue or protect consumers’ interests adequately. Ignoring the complaint is not a viable option, as it could lead to unresolved issues that may harm clients or the brokerage's reputation in the long term. Reporting to the commission is, therefore, a critical step in professional adherence to regulatory standards.