What type of investigation is conducted once a formal complaint is filed?

When a formal complaint is filed, a dedicated official investigation is conducted to assess the validity of the allegations presented. This type of investigation is systematic and aims to gather evidence, interview relevant parties, and ascertain the facts surrounding the complaint. The objective is to ensure a thorough and impartial review of the situation, which helps determine whether any violation of laws or regulations has occurred within the real estate practice.

This process often involves a neutral third party or regulatory authority that has the authority to enforce the laws governing real estate practices. Such formal investigations are crucial to maintaining integrity within the industry and protecting the rights of consumers and professionals alike. In contrast, other methods like informal discussions or public inquiries do not provide the structured and legally binding framework necessary for addressing formal complaints.